Return & Refund Policy

At My Trade Setu, we are committed to providing quality products and smooth service to all our customers. Please read our return and refund policy carefully.

Important Guidelines

• Please create a proper unpacking video while opening the parcel.
• In case of any damaged or missing product, customers must share clear photos and videos within 24 hours of delivery.
• Send all proof on WhatsApp: 7206193504

Refund Policy

• If a few products are damaged in the parcel, the damaged product amount will be refunded after verification.
• Verification process may take 24 to 48 hours.

Exchange Policy

• If the complete parcel is heavily damaged during transit, the products will be exchanged.
• Exchange will be processed only after our team verifies the shared proof.

Conditions

• Complaints without unpacking video may not be accepted.
• Products damaged due to customer misuse will not be eligible for refund or exchange.
• Refunds will be processed to the original payment method or as store credit, depending on the order type.